Warranty & Returns Policy – OGKUSH.PK

Welcome to OGKUSH.PK — your trusted online shopping destination. Please review our Warranty & Returns Policy carefully before making a purchase.

Warranty Terms & Conditions

Defective Product Notification

Any defective product must be reported to our Customer Care Department within 48 hours of delivery.

Warranty Coverage

All eligible electrical products come with a 1-month warranty from the date the product is received by the customer.

Repair First Policy

During the warranty period:

• Products will be repaired first.
• If the product cannot be repaired, it may be replaced, subject to stock availability at the time of the claim.

Warranty Voided If Tampered

The warranty will be void if:

• The product has been opened, tampered with, or modified.
• Any repair is attempted by the customer or an unauthorized person before the product reaches the OGKUSH.PK warehouse.

Proper Usage Required

The warranty will also be void if the product has not been used according to the instructions, manual, or usage guidelines provided with the product.

Warranty Expiry

Repair or replacement requests will not be entertained after the warranty period has expired.

Additional Terms

No Extra Attachments Provided

OGKUSH.PK does not supply additional attachments or accessories beyond those originally included with the product.

No Loose Spare Parts Supplied

Loose spare parts are not provided separately during the warranty period.

Customer Mishandling or Transit Damage

OGKUSH.PK is not responsible for damage caused by:

• Customer negligence or mishandling
• Misuse or improper handling
• Physical damage
• Damage occurring during transit/shipping

Refund Policy During Warranty

No refunds will be issued during the warranty period if the product is repairable or replaceable under the applicable warranty terms.

Return Process & Charges

For valid warranty claims:

• The product must be sent to the OGKUSH.PK warehouse at the customer's own expense.
• If the warranty claim is found to be valid, applicable return shipping charges will be covered by OGKUSH.PK.

Return Deductions

If a product is returned for a reason other than a valid warranty claim, a 30% deduction will be applied based on the original invoice amount as a restocking/processing fee.

Customer Support

For warranty claims, returns, or general questions, please contact us:

 Call / WhatsApp: 03052231637
 Website: www.ogkush.pk

Thank you for choosing OGKUSH.PK.